NHS Friends and Family Test (FFT)
Last Updated: Wednesday, 30 July 2025Friends and Family Test results
Below are our Friends and Family Test (FFT) results from previous months.
| Responses |
June 2025 |
May 2025 | April 2025 |
| 1. Very Good | 50 | 39 | 46 |
| 2. Good | 11 | 11 | 15 |
| 3. Neither good nor poor | 3 | 5 | 3 |
| 4. Poor | 4 | 5 | 4 |
| 5. Very Poor | 6 | 6 | 2 |
| 6. Don’t know | 0 | 0 | 0 |
| Summary Scores | |||
| Positive | 82% | 79% | 87% |
| Negative | 14% | 13% | 9% |
| Neutral | 4% | 8% | 4% |
Comments received from Friends and Family Test feedback
Below is a selection of comments that we have received from recent Friends and Family test feedback:
'I was seen very quickly and the doctor was very polite and helpful. He also answered all of my questions.'
'The nurse was excellent at her job. Very friendly and explained everything. Very impressed.'
'Receptionist ,very polite and professional in her work, nothing was too much trouble.'
'Very friendly and chatty nurse, she was really nice to talk to and put me at ease.'
'Reception staff always very helpful - the location is modern and clean - nurses and doctors always willing to listen.'