NHS Friends and Family Test (FFT)

Last Updated: Thursday, 15 October 2026

Friends and Family Test results

Below are our Friends and Family Test (FFT) results from previous months.

Responses	July 2026	August 2026	September 2026
1. Very Good	51	18	55
2. Good	6	2	13
3. Neither good nor poor	3	2	1
4. Poor	1	1	0
5. Very Poor	2	3	3
6. Don’t know	0	0	0
Summary Scores
Positive	90%	77%	94%
Negative	5%	15%	4%
Neutral	5%	8%	2%

 

Comments received from Friends and Family Test feedback

Below is a selection of comments that we have received from recent Friends and Family Test feedback:

• 'Nurse I saw was lovely and very caring'
• 'The Dr was very thorough he listened to my concerns and set up a course of action for me'
• 'Staff all professional and helpful. Not rushed when with Doctor / Nurse and able to answer my questions'
• 'The nurse I had an appointment with was very nice, understanding, and informative'
• 'I was happy with my visit and felt reassured'
• 'Good service'
• 'As I only went in this morning got an appointment for same day and waited 30 seconds in waiting room and the nurse was so lovely'
• 'No issues getting a scheduled appointment. The nurse was lovely and listened to what I wanted. I am very happy with the experience I had today'

Improvements made from Friends and Family Test Feedback 

We have made a number of improvements from patient feedback that we have received:

• • You shared that you wanted better communication in relation to your GP practice.  We have introduced a new quarterly newsletter that is available on your practice website and print copies in your practice.  You can view the latest edition here.
  • You shared that you were unsure how to access online services on the practice website. We have created step-by-step guides on how to access online services through the practice website, which is available on your practice website or as a printed copy in your practice. You can view the guide here.